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Aeli Privacy Policy
Effective Date: 31/07/2025
Last Updated: 31/07/2025

This Privacy Policy describes how Aeli ("we", "our", "us") collects, uses, and protects information when you use our platform to schedule video assessments with therapists and receive customised practice plans.

 

1. Information We Collect

We collect the following types of information:

a. Personal Information

  • Name, email address, phone number
     

  • Date of birth, gender (optional)
     

  • Appointment history and availability preferences
     

b. Health-Related Information (if applicable)

  • Information shared during video assessments (via therapist input or session notes)
     

  • Functional goals and progress data used to generate practice plans
    Note: Health information is only collected, stored, and processed in a manner compliant with relevant privacy laws (e.g., HIPAA, GDPR, PIPEDA, etc.).
     

c. Technical & Usage Information

  • Device and browser type, IP address
     

  • Platform activity logs (e.g., plan usage, login times)
     

 

2. How We Use Your Information

We use your information to:

  • Schedule and manage therapist-led video assessments
     

  • Generate customised 4-week practice plans using AI assistance
     

  • Track user progress and update future sessions accordingly
     

  • Improve the quality and personalisation of services
     

  • Comply with legal or regulatory obligations
     

 

3. Sharing of Information

We may share data only with:

  • Licensed therapists or certified professionals are responsible for your care
     

  • Technology vendors under confidentiality agreements (e.g., video conferencing or cloud storage providers)
     

  • Authorities or regulators, if legally required
     

We do not sell your personal or health-related data.

 

4. Data Security

We use industry-standard security measures, including:

  • Encrypted data storage and transfer (TLS/SSL)
     

  • Access controls for therapists and admins
     

  • Audit logging and monitoring
     

No system is 100% secure, so please contact us if you suspect unauthorised access.

 

5. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access or correct your data
     

  • Request deletion of your data
     

  • Withdraw consent for processing
     

To exercise these rights, email [winnie.akadjo@aeli.io].

 

6. Retention

We retain your information only as long as necessary to fulfil the purpose it was collected for, or as required by law.

 

7. Children’s Privacy

Our platform is not intended for users under 18 without verified parental or guardian consent. Therapists must ensure appropriate age controls are followed.

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